Legal Stuff

Privacy Policy

Privacy Policy (PDF 105 kb)

Standard Form of Agreement (SFOA)

Standard Form of Agreement (PDF 484 kb)

Hardware Warranty Information

Hardware Warranty Information (PDF 78 kb)

TCP Code Disclosure Page

TCP Code Disclosure Page (PDF 262 kb)

Website Terms of Service

Terms of Service

Statutory Declaration

Statutory Declaration Form

 

Policies

What You Need To Know

Protecting Our Customers

ACMA International Mobile Roaming Standard fact sheet

What You Need To Know (PDF 262 kb)

Appointment of Authorised Representative

Appointment of an Authorised Representative (PDF 285 kb)

Unit Pricing Guide

Financial Hardship

Financial Hardship Policy (PDF 84 kb)

Complaint Handling

Customer Complaints Policy (PDF 126 kb)

Fair Use Policy

Acceptable Usage Policy (PDF 162 kb)

Customer Information Compliance Statement

 

 

Billing

Sample Bill (305 kb)

Mobile Data Usage Guide

Click here for our interactive Mobile Data Usage Guide

Spend Management

Lite

Medium

Large

X-Large

OMG

My Telco Mate International Roaming

Standard

Landline to International Destination Rates

Landline to International Rates

Paying Your Bill

Business Specialist

Business Professional

Business Executive

Business Elite

Business Unlimited